Seeking a Client Services Manager to support a growing Litigation team in a people-focused legal firm.

3 Key Points:

- Join a dynamic Litigation team of 16+ legal professionals
- Salary range $80K–$100K + flexible work environment
- Working in the Gold Coast Office

Client Services Manager – Litigation

About the Firm:

Our client is a well-established and highly respected law firm with over 50+ years of service to communities across Australia. Known for their innovative approach and unwavering dedication to client care, they have built a strong reputation across a network of offices in key metropolitan and regional centres. Their team is deeply committed to helping people through challenging legal matters and delivering practical, life-changing results.

With a solid focus on technology, automation, and continual development, their practice offers modern office facilities, cloud-based systems, and flexible work arrangements to support employee wellbeing and performance.

About the Position:

Our client is seeking a skilled Client Services Manager to become a central part of their Litigation division, supporting daily operations and client engagement across complex matters in Commercial and Estate Litigation. Acting as a liaison between potential clients, referrers, and legal staff, you’ll play a pivotal role in managing new enquiries, preparing for consultations, and ensuring a smooth client journey from initial contact to resolution.

The role includes client communications, appointment scheduling, administrative coordination, and involvement in paralegal support tasks.



You will work closely with a Litigation team comprising Partners, Senior Associates, Lawyers, Graduates, and Paralegals – a collaborative unit that thrives on delivering results and supporting one another.

Key Responsibilities:

- Manage inbound client and referrer enquiries with professionalism and empathy
- Coordinate bookings and maintain lawyer calendars
- Gather and record accurate client information and case details
- Provide paralegal assistance including drafting, data entry, and case preparation
- Support marketing efforts within the Litigation department
- Liaise with clients, witnesses, and stakeholders
- Assist the department manager with daily operations and reporting

Key Requirements:

- Previous experience (2 Years+) in client services, legal admin, or sales
- Excellent communication and interpersonal skills
- Strong attention to detail and accurate data entry skills
- A compassionate, proactive, and team-oriented mindset
- Ability to multitask and prioritise efficiently in a fast-paced environment
- Familiarity with LEAP and CRM platforms (advantageous but not essential)
- Confidence in using modern technology and legal practice systems

On Offer:

- Competitive salary of $80,000 to $100,000, depending on experience
- Join a forward-thinking firm that values professional growth and wellbeing
- Structured onboarding and mentoring from senior legal professionals
- Work from stunning beachfront offices with flexible location options
- Access to internal and external training programs for continued development
- A genuine opportunity to contribute to a firm that makes a difference

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📌 Litigation Client Service Manager (City of Gold Coast)
🏢 Gorilla Jobs
📍 City of Gold Coast