Office Manager (Operations & Facilities)

Office Manager (Operations & Facilities)

Adept Services Pty Ltd | Melbourne, VIC | Full-time

About Us

Adept Services is a Melbourne-based corporate facility services provider. We deliver commercial cleaning and integrated facilities services to clients across multiple sites. We are looking for an organised, hands-on Office Manager to keep our operations running smoothly and our clients happy.

The Role

You will be the link between our office, our site teams and our clients. You will oversee daily operations across multiple commercial sites, lead our workforce, and make sure every service is delivered to the agreed scope, quality and safety standards.

Key Responsibilities

- Operations & Service Delivery
- Oversee day-to-day operations across multiple commercial client sites, ensuring contracted services meet agreed scope, quality and safety standards
- Manage commercial cleaning and facilities-related services, including building maintenance coordination, pest control, waste management, grounds and landscaping support, and other integrated service requirements
- Conduct site inspections and quality audits, identify service deficiencies, assign corrective actions and verify completion
- Act as a key client contact, attend client meetings and manage service expectations
- Respond to complaints, urgent requests and changing operational requirements
- Manage supervisors, cleaners, facilities personnel and subcontractors, ensuring adequate staffing and service continuity
- Prepare rosters, organise replacement coverage and allocate labour according to site needs and budgets
- Coordinate recruitment, onboarding, site inductions, practical training, toolbox talks and ongoing performance management
- Coordinate personnel activities including hiring, promotions,



performance management, payroll, training and supervision
- Prepare incident reports, corrective and preventive action records, checklists, training records and other compliance documentation
- Ensure work complies with relevant government legislation, policies and procedures
- Coordinate payroll and timesheet information, attendance records and fortnightly payroll administration
- Support invoicing, operational budgets, labour-cost monitoring, profitability and cost-control activities
- Manage procurement and distribution of chemicals, consumables, equipment, machinery, uniforms and other operational supplies
- Contribute to the planning and review of office services, and set priorities and service standards for the office
- Liaise with professionals and suppliers to coordinate office business and resolve problems

About You

- A minimum of one year of proven experience as an office Manager in operations of building and cleaning facilities management ideally within commercial cleaning
- Minimum Qualifications: A Diploma in Business, Management, Information Technology or a related field is required.
- Experience leading and rostering a frontline workforce, including supervisors and subcontractors
- Solid client-facing skills, with confidence handling complaints and urgent requests
- Working knowledge of payroll administration, timesheets and basic budgeting or cost control
- Familiarity with WHS, workplace compliance and incident reporting requirements
- Excellent organisation, communication and problem-solving skills, and the ability to prioritise under pressure
- Current Australian work rights are required

What We Offer

- Salary range, e.g. $80,000 – $85,000 + superannuation
- A varied, hands-on role with real responsibility
- Supportive team and opportunities for growth

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📌 Office Manager (Operations & Facilities) (Melbourne)
🏢 Adept Services
📍 Melbourne