Infosys Limited is seeking a Major Incident Manager in Sydney to lead end-to-end resolution of high-priority incidents, coordinate crisis war rooms, and drive rapid service restoration. The role requires robust leadership, proactive communication, and collaboration across multiple teams in a multi-vendor environment.
You will own incident analysis, prioritization, and timely executive updates while ensuring processes, documentation, and RCA are completed to minimize MTTR and business impact.
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📌 Senior Major Incident Lead | Hybrid ITIL Expert (Sydney)
🏢 Infosys
📍 Sydney
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