Operations & Guest Experience Coordinator – Corporate Apartments

Parramatta, Sydney | Approx. 30 hours per week | Part-Time or Full-Time considered

Are you someone who loves people, enjoys variety and takes genuine pride in making sure everything runs exactly as it should?

Astra Apartments Parramatta is looking for an experienced, hands-on Operations & Guest Experience Coordinator to join its team and take ownership of the day-to-day guest experience and apartment operations across its Parramatta portfolio.

This is not a role where every day looks the same.

One minute you might be welcoming a corporate guest into their apartment, the next you could be coordinating a maintenance issue, inspecting an apartment before arrival, working with the housekeeping team or responding to a guest enquiry.

If you enjoy autonomy, problem solving and being the person who makes things happen, this could be a great fit.

Astra Apartments specialises in premium long-stay corporate accommodation , providing fully furnished residential apartments for business travellers, corporate relocations, project teams and extended stays.

Unlike a traditional hotel environment, Astra's guests stay in full-sized residential apartments across a number of premium Parramatta locations, supported by a highly personalised service from arrival through to departure.

Take a look at Astra Apartments Parramatta:

The Role

Reporting directly to the business owner, you'll have a high level of autonomy and become a key point of contact for guests, housekeeping, maintenance providers and the broader Astra team.

The role is approximately 30 hours per week , with flexibility around how those hours are structured. Full time may also be considered for the right person.

Regular availability on Mondays and Tuesdays is important , with remaining hours able to be structured around the needs of the business.

Your responsibilities will include:





- Welcoming guests and coordinating smooth arrivals and check-ins
- Providing friendly, professional and responsive guest support throughout their stay
- Coordinating apartment maintenance and liaising with trades and service providers
- Working closely with and supporting the housekeeping team
- Conducting apartment inspections and maintaining high presentation and quality standards
- Ensuring apartments are ready for incoming corporate guests
- Managing day-to-day operational issues and finding practical solutions quicklyWorking across booking systems, email and general operational administration
- Communicating with guests, suppliers and internal stakeholders
- Supporting the business owner with the smooth running of the Parramatta operation

About You

We're particularly interested in people who have worked in environments such as:

Serviced Apartments | Corporate Accommodation | Hotels | Front Office | Reservations | Short-Stay Accommodation | Property Management | Real Estate | Corporate Travel | Relocation Services | Concierge | Guest Services | Facilities or Property Operations

You don't necessarily need to have held this exact title before.

What matters is that you understand service, guests, properties and operations and can confidently manage a busy, varied workload.

You'll ideally bring:

- Previous experience within hospitality, accommodation, property or another closely related service environment
- Excellent verbal and written communication skills
- A warm, friendly and confident approach with guests
- Strong organisation and the ability to manage several priorities at once




- Good judgement and the ability to solve problems without needing constant direction
- High attention to detail, particularly around presentation and quality
- Confidence working with booking systems, email and general technology
- Reliability, maturity and a genuine sense of ownership
- The ability to work independently while being part of a small, supportive team

A current driver's licence and your own vehicle are essential , as the role involves travel between apartment locations within Parramatta. Relevant travel between sites will be reimbursed.

Flexibility Is Important

Corporate accommodation doesn't operate strictly Monday to Friday, 9–5.

Guests arrive and depart throughout the week, so there will occasionally be a need for flexibility around check-ins, guest requirements and some slight after hours but rare but due to the nature sometimes guests are delayed.

In return, the role itself offers flexibility and considerable autonomy.

Why Join Astra?

- Join an established and growing corporate accommodation business
- Work in a varied role where you're not sitting behind a desk all day
- Enjoy genuine autonomy and ownership of your work
- Work directly with the business owner and a close-knit team
- Excellent training and onboarding
- Flexible working structure of approximately 30 hours per week
- Full-time opportunity available for the right person
- Long-term opportunity to grow into a broader Operations or Management role

Most important, you'll be joining a business that genuinely cares about the experience it provides its guests.

This opportunity is open to applicants with full and permanent working rights in Australia .

Sterk Pty Ltd trading as QIX Consulting Group

At QIX Consulting Group, we are committed to creating inclusive workplaces and welcome applications from suitably qualified candidates of all backgrounds.

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📌 Operations Assistant (Sydney)
🏢 QIX Consulting Group
📍 Sydney