As our Business Support Analyst, you'll be the friendly, steady presence our members turn to when they need help — whether that's talking to a member through a technology hurdle, resolving a membership payment query, or supporting a store with a set-up issue. You'll bring patience and professionalism to every interaction, with a particular gift for helping our older members feel confident and cared for, no matter how tricky the tech. This is a role for someone who genuinely enjoys solving problems and leaving people better off for having spoken with you.

What You Bring

- Customer Service Excellence: Proven experience delivering warm, qualified customer service, with the patience and empathy to support members of all ages and technical abilities.
- Technology Confidence: You're comfortable picking up new systems and software quickly — our day-to-day spans multiple different platforms, and you'll need to move between them with ease.




- Microsoft Suite Skills: Solid working knowledge of Word, Excel, and Outlook is essential.
- Problem-Solving Mindset: A calm, solution-focused approach to queries and challenges, especially when guiding less tech-savvy members through unfamiliar territory.
- Clear Communication: Confidence handling enquiries by phone and via Freshdesk, with the ability to explain things simply and reassure members every step of the way.

Why Join the team

- Join a supportive team where your problem-solving and people skills are truly valued.
- Full-time, permanent stability with the chance to make a real difference to members every day.

If you love helping people and solving problems, we'd love to hear from you.

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📌 Business Support Analyst (Sydney)
🏢 National Pharmacies
📍 Sydney