Customer Service Desk - Supervisor (Melbourne)

Customer Service Desk - Supervisor (Melbourne)

10 Oct
|
Colonial Group
|
Melbourne

10 Oct

Colonial Group

Melbourne

Get to Know Us

Welcome to LaManna , where flavours, aromas, and memorable moments come together to ignite joy within you. As a proud leader in the retail food industry, we believe food is more than just sustenance — it’s a celebration of culture, tradition, and innovation, all waiting to be discovered. We’re your guides to life’s culinary pleasures, embracing “the good things in life.”

Your Assignment | Supervisor (Full-Time)

We’re looking for motivated and passionate Supervisors to join our energetic team at LaManna, Essendon Fields .

In this role, you’ll play an important part in supporting our Management Team with daily operations, leading by example to create a seamless shopping experience for every customer.

Please note: this position is not suitable for junior casuals (high school students).

What You’ll Do

Operations Support

- Assist with daily store operations to ensure everything runs smoothly
- Maintain optimal stock levels and ensure all displays are visually appealing
- Carry out stock rotation, markdowns and ensure all products are well presented

Customer Service

- Deliver genuine, friendly service to every customer
- Operate registers, handle transactions confidently and efficiently
- Step in where needed — flexibility and teamwork are key

Management Support

- Support the Department Manager with staff supervision, training and performance
- Communicate effectively to ensure everyone is informed and aligned




- Assist with money control and day-to-day decision-making

Sales & Performance

- Work with your Department Manager to achieve sales targets and KPIs
- Identify trends and opportunities to drive profitability
- Motivate your team to deliver outstanding results

Compliance & Standards

- Ensure company policies, safety, and food handling procedures are always followed
- Maintain a clean, organised and secure workspace in line with OHS and Food Safety standards

What You Bring

- Previous experience in a similar retail or supervisory role (preferred)
- Knowledge of food handling and stock rotation principles (advantageous but not essential)
- Strong leadership and communication skills — you lead by example
- Solid understanding of retail operations and sales strategies
- Ability to prioritise, multitask and thrive in a fast-paced environment
- A positive, can-do attitude and a passion for teamwork
- Flexibility to work one weekend day and evenings as needed

How We Care for You

We’re committed to looking after our people — the same way we care for our customers.

When you join LaManna, you’ll enjoy:

- Free fresh meals, snacks and beverages during your shift
- Exclusive staff discount card for you and your immediate family
- Mental health support via our Employee Assistance Program
- A friendly, diverse workplace where you’ll build genuine relationships and feel part of the family

#J-18808-Ljbffr

📌 Customer Service Desk - Supervisor (Melbourne)
🏢 Colonial Group
📍 Melbourne

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