Pro Care Assist Support Services Pty Ltd is seeking a dedicated and compassionate NDIS Support Coordinator / Aged and Disability Case Manager to join our team in Townsville, Queensland. This is a full-time position based in Townsville QLD 4810. In this role, you will be responsible for coordinating and managing support services for individuals with disabilities who are participants in the National Disability Insurance Scheme (NDIS). You will act as a key point of contact between participants, their families, and support providers, ensuring that personalised support plans are effectively implemented and that participants receive quality services aligned with their goals and aspirations. This position is integral to our mission of providing person-centred, high-quality disability support services within our community.

Key responsibilities

- Conduct comprehensive assessments of participants’ and clients’ needs, goals and preferences, and develop individualised care and support plans .
- Support NDIS participants to understand and implement their NDIS plans , connect with suitable providers, and make effective use of their funded and community supports.
- Coordinate the delivery of NDIS, disability, aged care and community-based services according to each person’s individual needs and goals.
- Liaise and maintain strong relationships with participants, clients, families, carers, support workers, healthcare professionals, service providers and community organisations to ensure coordinated and person-centred support.
- Regularly monitor and review care and support arrangements , participant progress, wellbeing and changing needs, and make appropriate adjustments or referrals.
- Identify barriers, risks or gaps in service delivery and work collaboratively with participants, families and providers to develop practical solutions.
- Assist participants and clients to access community services, healthcare, social activities, education, employment and other opportunities that promote independence and community participation.




- Provide information, guidance and advocacy to participants, clients and their families regarding available supports, services and referral pathways .
- Maintain accurate and up-to-date case notes, assessments, support plans, progress reports and other required documentation .
- Monitor the quality, suitability and effectiveness of services being delivered and respond appropriately to concerns relating to safety, wellbeing or service quality.
- Maintain professional boundaries, confidentiality and high standards of person-centred case management and support coordination .
- Participate in team meetings, supervision and professional development to maintain and continuously improve professional practice.

What we’re looking for

- A recognised qualification in social work, community services, disability support, or a related discipline (or demonstrated equivalent experience)
- Knowledge and understanding of the NDIS, including the scheme's principles, participant rights, and legislative requirements
- Experience in case management, care coordination, or support service delivery within disability, aged care, or community services sectors
- Strong interpersonal and communication skills, with the ability to build rapport with diverse individuals and effectively liaise with multiple stakeholders
- Excellent organisational and time management abilities, with the capacity to manage multiple cases and competing priorities
- Proficiency in using computer systems and case management software, with strong written and verbal communication skills
- A genuine commitment to person-centred care, disability inclusion,



and promoting participant autonomy and choice
- The ability to work independently and as part of a multidisciplinary team
- A valid Working with Children Blue Card or willingness to obtain one prior to commencing employment
- A valid driver's license and access to reliable transport for visiting participants and attending community meetings
- Preferred experience: Previous experience working directly with NDIS participants or in disability and aged support services

What we offer

Pro Care Assist Support Services Pty Ltd is committed to supporting the wellbeing and professional development of our staff. We offer:

- Market-competitive salary and conditions in line with industry standards
- Ongoing professional development and training opportunities to enhance your skills and knowledge
- Mentoring and supervision from experienced team members and management
- A supportive and collaborative workplace culture that values your contribution
- Opportunities for career progression and advancement within the organisation
- Access to employee wellbeing programs and support services
- Flexible working arrangements where possible to support work-life balance

About us

Pro Care Assist Support Services Pty Ltd is a dedicated provider of high-quality disability and aged care support services in Townsville, Queensland. We are committed to delivering person-centred, respectful, and inclusive support that empowers individuals with disabilities to achieve their goals and participate fully in their communities. Our organisation is built on the values of dignity, choice, accountability, and continuous improvement. We work collaboratively with participants, their families, service providers, and community partners to ensure that every individual receives support tailored to their unique needs and aspirations. We pride ourselves on maintaining the highest standards of service delivery and compliance with NDIS regulations and community services best practice.

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📌 NDIS Support Coordinator / Case Manager (Townsville)
🏢 Pro Care Assist Support Services
📍 Townsville