This is a multi-faceted administration and accounts management role working with the CEO, Marketing Manager, Board and other internal and external stakeholders. You will manage all financial reporting requirements, membership interactions, customer service, events assistance, and board meeting coordination. Experience in a membership-based organisation is highly regarded for this essential management role that reports directly to the CEO.

Key responsibilities

Manage all financial reporting requirements of the association

Manage all aspects of membership interactions including the database and website updates

Ensure all customer service requirements are met

Events assistance - work with the Marketing Manager to ensure all events run smoothly

Assist with the implementation and management of new association management software (Membes)

Manage monthly Board and Executive meetings

Ensure processes and policies are up to date

Build and maintain strong, long-term relationships with current members and work with sponsors, stakeholders, businesses, government and industry partners as required

Work closely with internal team to ensure communication strategies align with organisational priorities

Work with CEO to target potential recent members strategically

About you

Proven experience in accounts and administration management is essential

Strong customer service and/or membership service skills

Excellent communication skills,



both written and verbal with a team oriented approach is essential

Project Management and experience with CRM platforms, to manage stakeholder engagement (Membes would be highly regarded)

Analytical skills

Strategic mindset with the ability to align membership service activities with organisational goals

Ability to manage multiple priorities and meet deadlines in a dynamic environment

5 years previous experience in similar role

Accounting Degree/Diploma highly regarded

Excellent writing, time management, communication and interpersonal skills

Demonstrated ability to collaborate with cross-functional teams

Results-oriented with a track record of implementing recent office processes

Possess a sound knowledge of Microsoft Office Suite, Xero, MailChimp

Car and licence necessary for event work

Competitive salary commensurate with experience

Onsite, versatile part time working arrangements

Collaborative, supportive and inclusive company culture

About us

SEMMA is the peak industry body representing the powerhouse of manufacturing in Australia - the south east. Advocating for 25 years, SEMMA provides our members with a strong, clear voice to government, participating in the ongoing debate to secure our Sovereign Capability, ensure our local manufacturers and workforce are growing and innovative and make sure our manufacturing industry is positioned centrally to the economic revival of Australia.

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📌 Accounts and Administration Manager (City of Greater Dandenong)
🏢 SEMMA
📍 City of Greater Dandenong