About the Teachers Registration Board

The Teachers Registration Board (the TRB) is established under the Teachers Registration and Standards Act 2004 (the Act) and the Teachers Registration and Standards Regulations 2021 to regulate the teaching profession. The object of the Act is, in the public interest, to maintain a teacher registration system and professional standards for teachers to ensure its members are competent, fit and proper to have the care of children. The TRB is an independent statutory authority, with a dynamic, integrated operating environment of approximately 40 staff, with flexible leadership and a practical focus on day-to-day implementation, where advancing teacher suitability requires both a cross-agency and team approach. The TRB employs its own staff and is a public sector agency under the Public Sector Act 2009. The South Australian Public Sector Salaried Employees Interim Award and the South Australian Public Sector Enterprise Agreement: Salaried 2026 governs the employment conditions of the Board. The TRB has entered into an Administrative Agreement with the Commissioner for Public Sector Employment (the Commissioner) and complies with the Commissioner's Determinations, Guidelines and the Code of Ethics for the South Australian Public Sector . The TRB adheres to Work Health and Safety requirements, equal opportunity principles and public sector principles. The TRB are committed to creating a diverse workgroup. The TRB will uphold public sector values through its decisions, actions and interactions. In addition, we are committed to our values:

- Respect: We embrace diversity and treat everyone with dignity.
- Integrity: We act honestly, fairly and ethically in all our dealings.
- Professionalism: We lead by example and demonstrate best practice.
- Accountability: We act lawfully, transparently and responsibly.

The TRB makes decisions that comply with legislation, are ethical and are consistent with approved policy and procedure. The TRB is a self-funded statutory authority where financial planning, management and accountability of Teacher registration fees enables delivery of a broad range of agency functions. In undertaking its functions, the TRB has the welfare and best interests of children as its paramount consideration. To find out more about the TRB please visit





About this exciting opportunity

Summary of the Role: The Administration Support Officer - Registration is accountable to the Manager, Registration and Team Lead, Registration for:

- Maintaining effective procedures to ensure the TRB meets whole-of-government and agency standards, legislative and best practice requirements;
- The delivery of high level administrative functions, such as first tier problem solving for complex applications and implementing core registration projects;
- Supporting the Team Lead, Registration/Manager, Registration across a range of registration operations including research/projects and general administrative tasks as required;
- Ensuring all individuals contacting the TRB via phone, email, or by attending the office are greeted and provided with a service that is centered on the customer (our clients) in a polite, timely, professional and courteous manner;
- Contributing to the delivery and maintenance of efficient work practices within the TRB.

These roles are offered at full time, at the ASO3 Level and for a short-term contract of 6 months - located in the heart of the Adelaide CBD.

Selection Criteria

Communication and Interpersonal Skills

- Demonstrated communication and interpersonal skills that result in effective and appropriate verbal and written communication with a range of people, including those from non-English speaking backgrounds.
- Experience in providing clear, concise and accurate information to clients face to face, in a friendly courteous manner and providing administrative support services in a demanding environment.
- Demonstrated strong experience in applying customer driven services excellence with competing duties.
- Proven ability to manage conflict situations and to negotiate successful outcomes.
- Ability to coordinate project and programs under limited supervision.
- Ability to analyse, evaluate and apply information to support Board directions.




- Demonstrated ability to be self-motivated, flexible, reliable and enthusiastic and exercise confidence, sensitivity and discretion in handling confidential matters and difficult clients.

Organisational Skills

- Ability to work effectively both independently with limited supervision and in a team to achieve agree objectives.
- Ability to work as part of a team harmoniously and effectively transfer knowledge to colleagues at all levels.
- Well-developed communication skills and demonstrated ability to work effectively in a team environment, foster sound working relationships across the agency and external stakeholders.
- Contributes to a culture of respect and high ethical standards.

Technical Skills

- Proven ability to manage sensitive information/data with respect and confidentiality, while maintaining a high degree of accuracy.
- Proven ability to apply initiative and judgement to solve problems of a more complex nature and seek advice as required.
- Proven ability to work effectively prioritising significant volumes of work and completing tasks within agreed timeframes.
- Experience in the delivery of administrative services to internal and external customers.
- Experience with managing databases in a business environment.

Continuous Improvement and Organisational Safety

- Seek opportunities to improve organisational processes by contributing to improvement initiatives, embracing change, fostering high level customer service, and participating in career development opportunities.
- A sound understanding of policies and principles relating to equal employment opportunity programs and work health and safety.

The TRB promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The TRB encourages people with disability, Aboriginal Australians, young people, and people from culturally diverse backgrounds to apply for this role.

Special Conditions

- The successful applicant will be required to complete a Working with Children Check (WWCC), and a Nationally Coordinated Criminal History Check (NCCHC), the results of which the TRB finds satisfactory prior to being employed.
- The TRB will seek a renewed WWCC and NCCHC every five years.

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📌 Administration Support Officer - Registration (Adelaide)
🏢 Teachers Registration Board
📍 Adelaide