This is a customer-facing role within a leading workwear fashion specialist servicing national and international wholesale accounts. You will manage inbound and outbound customer communications, support sales growth, maintain the showroom, and manage customer data within the CRM system. Reporting to the National Sales Manager. My client has a well-established account base for over 30 years. You will be developing relationships with Accounts.

Key responsibilities

Answer incoming calls and provide support to customers for stock enquiries, order enquiries, stock arrival dates, returns, and web enquiries

Ensure all notes are entered into CRM after each call against the customer

Manage customer complaints and escape if further action is required

Identify sales opportunities and lodge all requests for quotes

Make outbound calls to appropriate sections of the database to generate potential sales and increase customer spend through relationship building





Track potential sales opportunities regularly and ensure appropriate follow-ups are carried out

Provide information on specials and new products to customers

Ensure that all customers attending the showroom are looked after as required

Manage all samples borrowed from the showroom to ensure they are returned or invoiced out

Maintain the showroom in a clean, tidy, neat and labelled manner

About you

Excellent experience and long-term tenure in their career (5 years minimum preferred)

Able to work autonomously

Living within a 30-minute radius of Eagle Farm offices

About us

Our client is a well-established business, over 35 years old, and provides an excellent working environment with a very solid staff base (most have been with them for over seven years).

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📌 Customer Service Manager/In-House Sales Manager (Brisbane City)
🏢 Thread Hunters
📍 Brisbane City