Esri Australia is seeking a Manager, Customer Success Management to lead the Australian CSM program and its ongoing evolution. You will oversee day-to-day delivery, provide leadership to CSM Practice Leads and drive consistent frameworks, tools and playbooks that deliver value to customers and the business.
You will lead a capable team, collaborate with Sales on opportunities, and guide workforce planning to scale coverage while maintaining an exceptional customer experience across Australia.
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📌 Head of National Customer Success Programs (Melbourne)
🏢 Esri Australia
📍 Melbourne
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