Our Client

Our client is a NSW Government agency providing financial management, trustee, estate and related support services to people across NSW. This is an opportunity to join a customer-focused team delivering essential services to the community.

Why Contract With Us

At Charter Diligence, we go beyond just placement - we support our contractors with practical perks that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle - and we're here to help when it matters most. Well, ask around if they’re already a Charter Diligence Contractor - chances are, they’re already benefiting from the support we provide.

About The Role

We are seeking an Administration Officer to support a busy NSW Government team in Surry Hills. You will provide day-to-day administration, manage customer and stakeholder enquiries, maintain records and assist with correspondence and team activities.

- Position: Administration Officer
- Rate: $43/hour + super
- Location: Surry Hills, Sydney
- Working Arrangement: Fully onsite, 5 days per week
- Expected Hours: 8:00 AM to 4:00 PM, 35 hours per week
- Anticipated Duration: ASAP start up to 12 months

Key Responsibilities

- Respond to customer and stakeholder enquiries by phone and email, providing accurate information or referring matters to the appropriate team
- Manage shared inboxes, review incoming requests and ensure enquiries are allocated and actioned promptly
- Provide day-to-day administrative support, including data entry, document preparation,



correspondence and general office coordination
- Maintain accurate electronic records and update customer, service provider and stakeholder information across internal systems
- Prepare routine correspondence, meeting papers, agendas and minutes while ensuring documentation is accurate and complete
- Support meetings, team activities, research and small projects as required
- Handle confidential and sensitive customer information with professionalism, discretion and care
- Follow established government policies, procedures and service standards when completing administrative tasks
- Prioritise competing requests in a high-volume environment and elevate complex or sensitive matters when required
- Liaise with internal teams, external service providers and government stakeholders to obtain information and progress enquiries
- Assist with approved financial or transactional administration where required and within delegated procedures
- Contribute to a positive customer experience by providing timely, professional and respectful administrative support

About You

- Previous experience in administration, clerical support, customer service, records management or a similar office-based role.
- Strong written and verbal communication skills with the confidence to engage with a broad range of customers and stakeholders.
- Demonstrated ability to manage telephone and email enquiries professionally,



including sensitive or challenging matters.
- Strong data entry skills and excellent attention to detail.
- Competency using Microsoft Office applications, particularly Outlook, Word and Excel.
- Confidence learning new databases, document management systems and government applications.
- Experience maintaining electronic records, preparing correspondence and managing documentation.
- Ability to organise workloads, meet deadlines and manage competing priorities with limited supervision.
- Sound judgement and problem-solving skills within established policies and procedures.
- A professional approach to privacy, confidentiality and sensitive customer information.
- Strong interpersonal skills and the ability to contribute positively within a collaborative team.
- Experience within NSW Government, financial services, trustee services, legal administration, community services or another regulated environment will be highly regarded.
- Records management, CRM or case management system experience will be advantageous.
- Willingness to undertake two reference checks and a Police Check
- Valid working rights in Australia are mandatory. Sponsorship is not available. Applicants must be Australian citizens, permanent residents or hold a suitable long-term Australian working visa.

Charter Diligence is a 100% Australian-owned equal opportunity and LGBTQIA+ equity consulting firm and recruitment agency that provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

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📌 Administration Officer (Sydney)
🏢 Charter Diligence
📍 Sydney