- You are curious, adaptable and self-motivated, and you hold yourself to a high standard on every product you produce
- You enjoy actively collaborating, providing feedback, coaching and motivating others
- You value accountability – both personal and collective – and ensure your team delivers on commitments with consistency and integrity
- You are interested in breaking news and current affairs and understand the value of social media newsgathering and fact-finding
- You are confident working independently and remotely as part of a diverse, globally distributed team and thrive in a breaking news environment
- You have an interest in geopolitical issues and how they may impact businesses, people and governments.

What you’ll do

The successful candidate will join our real time coverage team and report to our regional manager in the APAC region. The role is approximately 75% on shift support and 25% people management, administration and projects.

- You’ll be responsible for ensuring the quality of our data output (alerts, content and information), and for ensuring that what customers see is timely and relevant
- You will manage at least two analysts, providing performance feedback, coaching and goal setting
- You will hire, onboard and train new team members as required in coordination with the training team
- You’ll seek to quickly understand which events are of higher impact and relevance to our users, using a combination of your experience, judgement and our playbooks to prioritize
- You’ll be responsible for collecting information in real time, corroborating it and building out the breadth and depth of our real time coverage as a crisis unfolds
- You’ll contribute to shared resources to improve our content and information discovery processes and foster collaboration on the team
- In addition to real time events and managerial duties, you’ll be part of an internal working group focused on geopolitics, forward planning and forecasting, or climate disasters




- You will play a pivotal role in assisting in the day-to-day operations of the team by providing your teammates with real time feedback and guidance, assisting in scheduling and rostering, approving leave requests, acting as the liaison for interdepartmental requests when necessary, among other tasks
- You will uphold samdesk’s culture and company values, serving as a role model for others, in an effort to foster and protect a positive workplace.

Working hours and flexibility

The nature of this role isn’t a typical remote role and may not be for everybody! We need to ensure continuous coverage of urgent emergencies; as such, this role requires you to be “plugged-in” and working on our dashboard during your shift. This can mean organized break schedules and set shift times. In exchange, you don’t need to take your work home with you and your rostered hours are planned a month in advance, with limited requirement to work additional hours.

APAC analysts span several time zones and must be flexible to cover shifts supporting the wider APAC team.

What’s in it for you?

- Work with a committed and passionate team of innovators at a fast-growing startup
- We view this role as a career-building opportunity, as you’ll work with cross-functional teams and the world’s most notable brands, providing a life-saving solution
- Company funded health perks

To help you succeed, we provide a supportive team, the right tools, training and a variety of resources to help guide you. Samdesk provides trauma-informed practice, ensuring analysts are supported on shift, including wellbeing tools, debriefs and professional support through the employer-provided health benefits program.

Although this is a remote role, you’ll work closely with colleagues across the world as part of the wider RTC team. On shift, you will connect with other analysts in real time via an audio call to promote fluid communication and ensure incidents are monitored and context is provided to customers in real time.

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📌 Lead Analyst (Crisis Intelligence) at samdesk (Brisbane City)
🏢 Sscirra
📍 Brisbane City