Elsevier is recruiting a Customer Success Manager in Sydney to lead onboarding, enablement and value realization for our Solutions and Research Sales portfolios. You will collaborate with Account Managers and support teams to ensure strategic goals are achieved, with a focus on customer engagement, adoption and renewal.
The role requires a university degree, 2+ years in a CSM or related field, and fluency in English. SaaS experience, Gainsight, and MS Product Suite skills are highly valued.