- Position available in all states: NSW, VIC, QLD, TAS, SA, WA, NT

- Position available in all states: NSW, VIC, QLD, TAS, SA, WA, NT
- Australian Citizenship Required

DFP Recruitment is seeking an EL1 Business Designer to join a Federal Government client.

The EL1 Business Designer (will support the design and transformation of business services, processes and operating models within a complex ICT program environment.

Working across multidisciplinary delivery teams, the role will apply business design and human-centred design approaches to understand current-state challenges, define future-state business needs and develop practical solutions that align people, processes, technology and organisational objectives.

The EL1 Business Designer will work closely with business stakeholders, service and user experience designers, business analysts, product teams, architects and delivery specialists to ensure proposed digital and technology solutions are supported by effective business processes, capabilities and ways of working.

Key responsibilities

- Lead and undertake business design activities to understand current-state services, processes, capabilities and operating environments and identify opportunities for improvement.
- Design future-state business processes, service models and operating arrangements that support the implementation of new or changed digital capabilities.
- Apply human-centred and business design approaches to ensure business solutions appropriately consider user, operational and organisational needs.
- Facilitate workshops and collaborative design activities with business, technical and delivery stakeholders to explore problems, develop options and define future-state outcomes.
- Map and analyse business processes, customer and staff journeys, capabilities, roles, interactions and dependencies across complex service environments.
- Identify business impacts, gaps, constraints, risks and dependencies associated with proposed technology and service changes.
- Translate strategic objectives,



research insights and business requirements into practical business design recommendations and implementation considerations.
- Develop business design artefacts, including current and future-state process maps, operating models, capability maps, service blueprints and other relevant documentation.
- Work collaboratively with business analysts, service designers, user researchers, architects and product teams to ensure alignment between business needs, service design and technology solutions.
- Support options analysis and assessment of proposed solutions, considering business value, feasibility, operational impacts and implementation requirements.
- Provide specialist business design advice to senior stakeholders and clearly communicate complex findings, options and recommendations.
- Support business readiness and transition activities by identifying changes required to processes, roles, capabilities and ways of working.
- Contribute to the continuous improvement of business design practices, tools, methods and reusable artefacts across ICT programs and projects.

NOTE: the key responsibilities of the role are based on current priorities and may change over time

Essential criteria

- Demonstrated extensive experience in business design, service transformation, operating model design or a closely related discipline within a complex digital or ICT environment.
- Strong experience applying business design, human-centred design and/or service design methods to complex organisational and service delivery problems.
- Demonstrated experience analysing current-state business environments and designing future-state processes, services, capabilities or operating models.




- Demonstrated experience facilitating workshops and working collaboratively with senior business, technical and delivery stakeholders to define problems and develop practical solutions.
- Strong analytical and systems-thinking capability, with demonstrated ability to understand relationships between people, process, technology and organisational requirements.
- Robust communication and stakeholder engagement skills, including the ability to develop and present clear business design artefacts, findings and recommendations to technical and non-technical audiences.

Desirable criteria

- Experience undertaking business design within a large or complex Australian Government ICT or digital transformation program.
- Experience developing operating models, capability maps, service blueprints and complex process models.
- Knowledge of Agile, human-centred design and contemporary digital delivery practices.
- Experience supporting implementation, business readiness or organisational transformation associated with significant technology change.

If you are an experiencedEL1 Business Designer, we’d like to hear from you.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via***********@dfp.com.auor ***and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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📌 Business Designer (Sydney)
🏢 Dfp Recruitment
📍 Sydney