Management and Training Corporation – Springfield QLD

Management and Training Corporation (MTC) is a global leader in the corrections, detentions training and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide.

Our Vision is to be a leader in social impact by transforming lives and strengthening communities and we are proud of the incredible work our 8,500+ employees do, providing support, giving hope, and providing opportunities for a better life.

About the role

MTC is developing a significant portfolio of strategic and digital change. The Senior Business Analyst role provides dedicated business analysis capability for high-priority enterprise projects, with particular focus on our Digital Transformation projects.

Forming part of the Enterprise Projects & Change Function and reporting to the National Manager, Program Delivery, the Senior Business Analyst role is intended to provide expertise in requirements gathering, current-state assessment, process redesign, system implementation, testing, business readiness and perks realisation.

Key responsibilities

- Plan and facilitate workshops, interviews and discovery sessions with stakeholders
- Elicit, analyse, document and validate business requirements
- Translate business needs into clear requirements for project teams, vendors and implementation partners
- Support prioritisation of requirements based on business value, risk and implementation complexity
- Document current-state processes, pain points, gaps and improvement opportunities




- Design future-state processes in consultation with operational and functional stakeholders
- Identify process risks, duplication, inefficiencies and control gaps
- Support implementation of systems such as Workforce Management, HRIS and Payroll system enhancements.
- Participate in configuration workshops and solution design discussions
- Assist with data, reporting, integration and migration requirements
- Prepare business analysis artefacts, briefing papers, process maps, decision papers and project documentation
- Maintain requirements registers, action logs, decision logs and supporting project records
- Support project governance reporting by providing analysis, updates and documentation
- Build strong relationships with operational leaders, functional leads, project teams and subject matter experts
- Facilitate consultation and feedback activities
- Support Change Managers with change impact assessments, communication inputs, training needs analysis and readiness planning

Key experience

- Significant business analysis experience, preferably in enterprise systems & digital transformation programs.
- Demonstrated experience gathering, documenting and validating business requirements
- Experience mapping current-state and future-state processes




- Experience supporting system implementation projects, including configuration, testing, UAT and business readiness
- Experience working with vendors, technology teams and operational stakeholders
- Experience producing high-quality documentation, process maps, requirements registers, traceability matrices and governance materials
- Experience working across complex environments with multiple stakeholder groups and competing priorities
- Strong workshop facilitation and stakeholder engagement skills
- Strong analytical, problem-solving and critical thinking capability
- Excellent written communication and documentation capability
- Ability to translate complex business needs into clear requirements and practical process designs
- Business analysis certification such as IIBA, CBAP, CCBA or equivalent (desirable)
- Project management, process improvement, Agile, Lean or change management certification (desirable)

Company culture and values

We promote a culture of Safety, Respect and Dignity. MTC instils the BIONIC (Believe It Or Not I Care) philosophy in all staff. BIONIC means promoting a caring culture for change based upon safety, respect, and dignity.

MTC’s BIONIC philosophy drives every interaction between employees and those detained at MTC facilities. This allows our inmates/transferees to feel heard, appreciated and treated with the utmost respect and in a culturally appropriate way. Our aim is to improve relationships and reduce stressors for inmates/transferees, so they feel cared for.

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📌 Senior Business Analyst (Queensland)
🏢 Management & Training
📍 Queensland