Job Description
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Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at
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Axiom Technologies is an Equal Chance Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates
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Roles and Responsibilities:
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Excellent troubleshooting skills
(O365/VPN/Skype/Printer/Active
Directory/MS-Office etc)
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Understanding of Windows 7 & 10 operating system
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Assisting with
configuring/troubleshooting
of Software and Hardware
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Experience working with ServiceNow to log, track, close tickets
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Experience in resolving IT issues via phone/email/chat
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Excellent telephone etiquettes and customer service
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Excellent troubleshooting skills
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Knowledge of Microsoft based operating systems with emphasis on Windows X
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Experience with using and troubleshooting Outlook within a network setting (permissions, calendar sharing, delegation,



Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
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Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
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Basic understanding of PC hardware set-up and configuration.
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Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
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Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
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Willingness to work in 9 x 5 support workplace including working on Weekends and Holidays.
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Excellent time management skills and ability to work under pressure
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Continuous commitment to professional development
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Experience in a similar role
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IT Service Desk experience 2+ Years
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What next?
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If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

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📌 Service Desk Analyst Melbourne (Australia)
🏢 Axiom Technologies
📍 Australia