Operations Manager - Employment Services

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

Are you an accomplished employment services leader who can turn strategy into action, execute high performance across multiple regions and build teams that deliver? BUSY At Work are seeking an exceptional Operations Manager to lead the operational delivery, workforce capability, financial sustainability and high contractual performance of our Workforce Australia Generalist contract.

This is a high-impact leadership role for someone who thrives on accountability, disciplined execution and purposeful growth. Reporting to the General Manager – Employment Services, you will lead Regional Managers, direct the Performance and Strategy Manager and create the operating environment in which our people, our performance, our quality and our customers excel!

WHAT YOU WILL LEAD

- Operational excellence: Translate organisational priorities and approved high performance strategies into consistent, quality delivery across multiple Queensland regions.
- Performance accountability: Lead, coach and support Regional Managers to deliver on operational, contractual, customer and financial excellence.
- Strategy into action: Directly lead the Performance and Strategy Manager, setting clear priorities and ensuring insights and recommendations become measurable operational actions.
- Commercial and financial discipline: Manage budgets, forecasts, workforce structures and resource allocation, identify variances and drive timely corrective action.
- Quality and assurance: Maintain strong operational controls, audit readiness and accountable actions across internal, departmental and CoAct reviews.
- Strategic partnership: Build a trusted,



transparent and solutions-focused relationship with CoAct across performance, strategy, quality, continuous improvement and sustainable growth.
- People capability: Strengthen leadership performance, workforce planning, talent pipelines, succession and build the capability and continuity of our people.
- Customer impact: Use our customer, employer and frontline feedback to continuously improve service delivery and purposeful outcomes

WHAT WILL SET YOU APART

- Demonstrated excellence in managing, leading, and motivating diverse teams across multiple sites and regions within State and Federal Government programs in the Employment and/or Disability sectors.
- Proven success in driving impactful operational changes that enhance quality, performance, and growth in competitive environments.
- Commercial acumen and confidence managing budgets, P&L;’s, workforce capacity and contractual obligations.
- Established ability to facilitate collaborative, innovative, and sustainable partnerships with key internal and external stakeholders, promoting integration and sector-wide collaboration.
- Ability to foster a high-performance culture aligned with organisational purpose and values, inspiring and engaging staff across all levels.
- Sound judgement in identifying risk, escalating issues and implementing practical mitigation strategies.

This role is a full time-fixed term until 30 June 2027 based out of our Upper MtGravatt Office.

WHY BUSY AT WORK?

At BUSY At Work, our purpose is to make skills, education and employment accessible to every person so they can create a world of unbounded possibilities. You will join a culture that values courageous action, collaboration, continuous learning and excellence,



and you will have the opportunity to shape how a major employment services contract performs, grows and delivers meaningful outcomes for communities across Queensland.

- A purpose-driven organisation creating positive outcomes for communities across Australia
- A collaborative and supportive leadership team
- Christmasclosure - 3 additionalpaid annual leave days
- Enjoy a hybrid work model, collaborating in the office and working from home
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
- Community Giving day
- Enjoy work that genuinelyimpactslives
- Employee Assistance Program with Sonder Wellbeing App

WHAT YOU WILL BRING

- At least three to five years’ senior operational management experience in employment services, preferably across multi-site Workforce Australia Generalist delivery, or a comparable human-services workplace.
- Relevant qualifications and/or equivalent senior operational experience.
- A current Blue Card, National Police Check and open drivers licence.
- The ability to travel regularly to sites across Queensland.

READY TO LEAD WHAT COMES NEXT?

If you are ready to lead with purpose, lift performance and build an operation that delivers for our customers, employers, partners and communities, then we want to hear from you!

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.

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📌 Operations Manager - Employment Services (Brisbane City)
🏢 BUSY At Work
📍 Brisbane City