NSW Department of Customer Service – North Parramatta NSW

Principal Investigator - NSW Fair Trading, Rental Branch

Grade: Clerk Grade 9/10
Salary range: $133,348 - $146,945 + superannuation and leave loading
Duration: Ongoing Opportunity
Location: Paramatta. Hybrid: Requirement for 2-3 days in office

Are you passionate about creating a fair, quality and affordable rental market in NSW? Do you have experience leading teams and driving compliance in complex environments? If so, we have an exciting opportunity for you!

NSW Fair Trading is seeking an experienced Principal Investigator in the Rental Branch. This role provides a unique chance to lead key compliance, investigation and enforcement activities to strengthen the rental market and ensure compliance under relevant legislation administered by NSW Fair Trading.

About the team:
The Principal Investigator will lead a team of investigators in the Investigations & STRA team. This is a new team focused on people living in shared housing accommodation types, including boarding houses, and matters under the Short-Term rental Accommodation (STRA) Code of Conduct.

The team leads complex investigations into potential breaches of the law and the STRA Code of Conduct, focusing on high risk of harm and serious and systemic non-compliance. The team works closely with partner agencies, councils and other specialist teams within NSW Fair Trading to deliver compliance outcomes.
Investigators take enforcement action including fines, warnings, referrals for prosecution and licensing action, and takes disciplinary action under the Code.

About you:
As a Principal Investigator your responsibilities will be to:

- Develop and coordinate compliance,



investigation and enforcement activities using a risk based regulatory approach
- Provide specialist compliance advice and assistance in developing information and education materials
- Prepare evidence and take enforcement action for breaches of the law
- Maintain detailed records of investigations, inspections, compliance breaches, and enforcement actions and outcomes
- Coordinate, collect and use intelligence and data to inform operations
- Prepare reports and presentations on tactical operations, outcomes and trends for executives and key stakeholders
- Contribute to an end-to-end regulatory response working with multi-disciplinary teams for shared goals and outcomes
- Develop and maintain relationships with key stakeholders
- Coach and mentor a team of investigators to support a culture of high performance

To be successful you will need:

- Experience in leading teams in operational and compliance environments
- Experience in government investigations or willingness to complete required training
- A strong ability to coordinate across multiple areas of compliance
- Exceptional interpersonal skills to successfully develop and manage stakeholder relationships
- To engage in continuous professional development and training to stay updated on the latest compliance standards and investigation techniques

Salary Grade 9/10,



with the base salary for this role starting at $133,348.00 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 8th October 2026 (11:59pm)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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📌 Principal Investigator (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney