Job Description
AFCA is seeking an experienced Senior Dispute Resolution Specialist to join the Life Insurance team and help deliver fair financial outcomes.
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You will manage complex complaints with negotiation, conciliation, and case investigation, applying relevant legislation and AFCA's fairness standards. The role emphasizes team-oriented work, operational improvements and delivering timely, plain-English decisions.
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📌 Senior Life Insurance Dispute Resolution Specialist Melbourne (Australia)
🏢 Smartrecruiters
📍 Australia
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