Rooms Division Manager – Perth, Northern Suburbs

Lead the guest experience from first booking to final checkout.

We're a contemporary hotel and resort operation in Perth. We're looking for an experienced Rooms Division Manager to take full ownership of reservations, reception, accommodation standards and marketing. This is a senior operational role for someone who sets high standards, builds the procedures to maintain them, and trains the team in every aspect of rooms operations.

The Role

You’ll lead all rooms operations, with full accountability for occupancy, guest satisfaction and presentation standards. You’ll report directly to the General Manager and lead a team across reservations, reception and housekeeping.

Key Responsibilities

Reservations, Revenue & Marketing

- Manage all reservations across direct, OTA and wholesale channels, keeping inventory and rates accurate
- Maximise occupancy and average daily rate through active yield management and channel strategy
- Handle groups, long-stay and corporate bookings
- Grow direct bookings and reduce reliance on OTA commissions
- Support and develop the property’s existing marketing channels

Front Office & Reception

- Lead the reception team to deliver smooth check-in and check-out and resolve issues quickly
- Own guest communication before, during and after each stay
- Handle complaints and escalations calmly and decisively
- Manage the property’s online reputation by monitoring and responding to reviews on Google, TripAdvisor and Booking.com

Housekeeping & Accommodation Standards

- Manage housekeeping, including both in-house staff and outsourced contractors, to consistently high standards of cleanliness and presentation
- Run room inspections,



quality audits and turnaround scheduling for peak and changeover periods
- Coordinate with maintenance so rooms are guest-ready and out-of-order time is kept to a minimum
- Manage linen, amenities and cleaning supply inventory within budget

People & Performance

- Lead, train and develop the existing team, and recruit new staff as required
- Work closely with other department managers so all divisions run smoothly together
- Control labour costs against occupancy forecasts
- Build a culture of accountability, pride and genuine hospitality
- Report regularly to management on occupancy, ADR, RevPAR, guest satisfaction and labour cost

About You

Essential

- At least 3-5 years in a senior rooms, front office or accommodation management role in a hotel or resort
- Proven leadership of both front office and housekeeping teams
- Strong working knowledge of a property management system (e.g. Opera, RMS, Cloudbeds) and channel managers
- Solid commercial understanding of yield management, occupancy and cost control
- Confidence managing and improving established marketing activity
- High personal standards and a sharp eye for detail
- Availability to work a flexible roster, including weekends and peak periods
- Full Australian working rights

Highly regarded

- Resort or leisure property experience
- Event management or operations experience
- Hospitality or tourism management qualification
- Track record of measurably improving review scores or direct booking share

What’s On Offer

- Competitive salary in line with industry standards, plus superannuation and a KPI-based performance bonus
- A senior leadership role with real autonomy and direct access to decision-makers
- A high-quality property with excellent facilities and a robust, supportive team

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📌 Rooms Division Manager – Perth, Northern Suburbs
🏢 Mbe West Coast
📍 Perth