Senior Clinician, Child and Youth Phone Triage, Mental Health

Join a dynamic and highly skilled Phone Triage Team where your clinical expertise will directly shape the care pathways of infants, children and young people across the Geelong region. This is a unique chance to work at the frontline of mental health response within Barwon Health's Acute Intervention Service, part of the Mental Health, Drug and Alcohol Service (MHDAS). As the first point of contact for children and young people experiencing mental health and/or substance use concerns, you will play a pivotal role in ensuring timely, safe and appropriate access to care. Working within a well-supported governance structure, you will be part of a collaborative multidisciplinary team committed to recovery-oriented and trauma-informed practice. The service operates between 7:00am and 10:00pm, 7 days per week, offering a roster that supports work-life balance without overnight shifts. You will receive clinical guidance from experienced Senior Clinicians and Operational Managers, with access to structured supervision and ongoing professional development.

Key responsibilities

- Conduct high-quality, timely mental health, alcohol and other drug triage assessments (primarily via phone)
- Undertake comprehensive risk assessment, formulation and care pathway planning
- Provide clear, evidence-informed clinical advice, recommendations and referrals within established governance frameworks




- Receive and respond to referrals via telephone and written formats (including email)
- Communicate with empathy and professionalism when supporting people, families, carers and referrers
- Collaborate effectively with internal and external stakeholders to facilitate safe and appropriate service access

About you

- Demonstrate experience working with people experiencing mental health and/or substance use concerns
- Be confident in clinical decision-making, including risk assessment and formulation in time-sensitive situations
- Communicate clearly and effectively over the phone, building rapport and trust quickly
- Work collaboratively within multidisciplinary and governance frameworks while maintaining clinical accountability
- Show commitment to recovery-oriented, trauma-informed and family-inclusive practice
- Be flexible to work across a rotating roster between 7:00am and 10:00pm, 7 days per week
- Excellent working conditions and a robust sense of job satisfaction
- A vibrant staff wellbeing program and access to 24/7 Employee Assistance Program
- Attractive salary packaging benefits

About us

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We are strongly committed to the safety and wellbeing of all children and young people.

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📌 Senior Clinician, Child and Youth Phone Triage, Mental Health (Geelong)
🏢 Barwon Health
📍 Geelong