Crm App Support Specialist (Sydney)

Crm App Support Specialist (Sydney)

10 Oct
|
Axiom Technologies Group
|
Sydney

10 Oct

Axiom Technologies Group

Sydney

Why PVH? About the Role

Reporting to the Assistant Manager, Planning, Reporting and Retail Applications, you will provide strategic application support while partnering with local and global stakeholders to deliver technology solutions that enhance business capability, improve processes and support major transformation programs. This role is based at our Head Office in Sydney CBD, with a hybrid working arrangement.

Key Responsibilities

- Deliver business transformation programs within agreed scope, budget and timelines.
- Support business analysis activities including requirements gathering, capability design reviews, gap analysis and future-state process design.
- Facilitate data validation, user acceptance testing (UAT), business readiness and technical training for business users.
- Promote IT tools and methodologies while identifying opportunities for new functionality and business process improvements.
- Coordinate internal teams and third-party vendors to deliver strategic and operational system projects.
- Provide application and technical support for support desk requests, complex business issues, application integrations and escalated issues, including testing and implementing workarounds, bug fixes and enhancements.
- Partner with IT Technology, Infrastructure, Information Security and business teams to deliver aligned, cross-functional initiatives.

About You





- Minimum 3 years' experience in a level 2 Business Analyst or similar role.
- Proven experience with business process improvement, application design and application integration.
- Experience with Aptos, SAP ERP, Adobe Commerce, Salesforce Commerce Cloud, PIM solutions and reporting systems is advantageous.
- Strong communication and stakeholder management skills.
- Bachelor's degree in Computer Science, Technology or a related discipline.

About the Company

PVH is one of the world's largest fashion companies, with brands including Calvin Klein and Tommy Hilfiger. We are committed to inclusion and diversity and are an equal opportunity employer.

Perks & Diversity

- Generous employee discounts
- Corporate discounts with health insurers
- Employee wellbeing programs
- Hybrid working arrangement

Perpetual Group is an ASX-listed company with brands across Asset Management, Wealth Management and Corporate Trust. Perpetual Digital leads digital transformation initiatives and offers cloud-based solutions and platform-as-a-service. Note: The original posting included multiple brands and regions; this refined description focuses on the listed PVH role details and the Perpetual Digital context where applicable for clarity and readability.

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📌 Crm App Support Specialist (Sydney)
🏢 Axiom Technologies Group
📍 Sydney

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