Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services. You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience. This is a great opportunity to grow your career in customer service and technology. You don’t need to know everything from day one—we value curiosity, clear communication and a willingness to learn.
PLEASE NOTE : This role is for a fixed term of 12 months.
What you’ll do
- Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
- Record and manage enquiries, incidents and requests in the service management system.
- Use work instructions to identify issues, provide first-level support and accelerate when needed.
- Keep customers informed with transparent, accurate and timely updates.
- Maintain device, SIM and service records
What you’ll bring
- This role requires Baseline Security Clearance; NV1 clearance is preferred.
- Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer‑focused setting.
- Communicates clearly and enjoys helping people solve problems.
- Is organised, dependable and comfortable learning new systems and processes.
- Works well with others and takes ownership of tasks through to resolution.
- Holds a Baseline security clearance.
- An NV1 security clearance is preferred.
- And helpful, but not essential
- An ICT qualification or certification.
- ITIL certification or a basic understanding of ITIL.
We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work‑life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox:
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📌 Mobile Technical Support Specialist (Sydney)
🏢 Telstra Corporation
📍 Sydney
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