Customer Service Advisor (Cross-Channel)

Department of Customer Services, Open Data and Small and Family Business - Mackay, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

The Department of Customer Services, Open Data and Small and Family Business (CDSB) is excited to welcome a Customer Service Advisor at the Mackay office

At CDSB, we connect, deliver, learn and live, and we are looking for someone like you. We value our people as our greatest asset and are committed to fostering positive, inclusive and connected workplaces. We prioritise learning and development opportunities to help you grow your career, offering support and training programs. CDSB provides flexible work arrangements, long-term job security and attractive salaries and benefits to bring out the best in our team.

As a Customer Service Advisor, you will:

- Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
- Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an effective and effective manner. For example, but not limited to, licensing, deceased estates,



vessel registration and a range of other customer services.
- Assess customer needs and provide appropriate information and directions to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
- Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.

Applications will remain current for 12 months.

Job Ad Reference: QLD/ /26

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Department of Customer Services, Open Data and Small and Family Business

13 September - Source: Mackay Region Jobs

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📌 Customer Service Advisor (Cross-Channel) (Mackay Regional)
🏢 Mackay Region Jobs
📍 Mackay Regional