You will be responsible for managing inbound customer enquiries, preparing quotations and providing application support across our range of technical products and solutions. This is an exciting opportunity for an engineer or technically minded sales professional who enjoys working with customers, solving application problems and turning enquiries into practical solutions. The role will work closely with Field Sales Engineers and Solutions Engineers, providing the internal sales and application support that allows the field team to spend more time with customers and developing recent opportunities.
Key responsibilities
- Responding to customer enquiries and quotation requests promptly and professionally
- Preparing accurate quotations for customers and supporting Field Sales with their quoting requirements
- Understanding customer requirements, including application, quantity, scope, timing and project context
- Providing product and application advice within your technical knowledge
- Working with Solutions Engineers when more complex technical support is required
- Identifying and flagging genuine sales opportunities to the Field Sales team
- Processing customer orders and ensuring accuracy across product selection, pricing, quantities and delivery requirements
- Working with Production and Supply to confirm product availability, lead times and delivery
- Managing customer enquiries through to the appropriate outcome rather than simply passing them on
- Recording enquiries, quotations, customer conversations and outcomes accurately in our CRM
About you
- Technically minded, with an engineering, technical or related background
- Customer-focused with excellent communication skills
- Highly organised and able to manage multiple enquiries and priorities
- Commercially aware and interested in understanding customer needs
- A quick learner who is comfortable asking questions and taking ownership
- Detail-oriented, particularly when preparing quotations and processing orders
- Confident communicating with customers by phone and email
- Comfortable working with CRM, ERP and Microsoft Office systems
- A team player who enjoys working closely with Field Sales and technical teams
- A problem solver who enjoys finding practical solutions
About us
Bestech Australia is a growing Australian business with a technically strong and supportive team. We work with engineering, applications, sales and customers, offering opportunities to develop broad product and industry knowledge and build a long-term career in technical sales or engineering with opportunities for career progression.