The System Specialist (Support & Implementation) support Agilysys customers across Australia and New Zealand. This is a role for someone interested in a career in hospitality technology and SaaS solutions. You will work with Agilysys hospitality products, assisting with customer implementations as well as ongoing application and technical support.
Key responsibilities
Implementation
Manage the implementation of Agilysys SaaS solutions for new and existing customers
Support system configuration, testing, training and go-live activities
Gather and document customer requirements
Manage SIT and UAT activities
Work with internal teams and customers to test interfaces and integrations
Deliver customer training and product walkthroughs
Provide onsite or remote support during customer go-lives
Application & Technical Support
Provide application and basic technical support to customers
Help investigate software, configuration and operational issues
Troubleshoot and resolve issues within your level of knowledge
Gather relevant information and elevate more complex issues to experienced specialists
Keep customers informed on the progress of their support requests
Maintain accurate records of issues and resolutions
Build product and technical knowledge through hands‑on customer support
About you
2+ years of experience in hospitality operations, application support, SaaS/software support, IT support or a similar role
Interest in SaaS, cloud technology and hospitality software
Positive problem-solving and analytical skills
Good written and verbal communication skills
Strong customer-service mindset
Willingness to learn new products and technical concepts
Ability to work effectively as part of a team
Experience or knowledge in Hospitality POS or other operational systems, SaaS/cloud applications, basic networking or database concepts, or system integrations and APIs would be beneficial but is not essential
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📌 System Specialist (Sydney)
🏢 Agilysys Australia
📍 Sydney
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