As a Design & Sales Consultant, you will be the key point of contact for prospective clients from their initial enquiry through to securing their project. You will meet prospective clients and conduct in-home consultations, understand clients' lifestyle, design preferences, budget and project objectives, discuss renovation and extension options and provide practical solutions, develop and present design concepts and project proposals, present pricing and project information, manage leads and follow up opportunities throughout the sales process, build genuine long-term relationships with prospective clients, guide clients confidently through the decision-making process, negotiate and convert qualified opportunities into signed contracts, work closely with Design, Pre-Construction and Construction teams, maintain accurate client and sales information within the CRM, achieve agreed sales and conversion targets, and deliver an exceptional client experience from first enquiry through to contract.
Key responsibilities
Meeting prospective clients and conducting in-home consultations
Understanding clients' lifestyle, design preferences, budget and project objectives
Discussing renovation and extension options and providing practical solutions
Developing and presenting design concepts and project proposals
Presenting pricing and project information
Managing leads and following up opportunities throughout the sales process
Building genuine, long-term relationships with prospective clients
Guiding clients confidently through the decision-making process
Negotiating and converting qualified opportunities into signed contracts
Working closely with Pre-Construction and Construction teams
About you
Proven experience in residential building or extension design.
A strong understanding of residential construction and the Melbourne market
Experience selling high-value products or services
Experience with Chief Architect Software or similar
Excellent communication and presentation skills
The ability to build trust and rapport quickly with homeowners
Robust negotiation and closing skills
A consultative approach to sales rather than a high-pressure sales style
Excellent attention to detail and follow-through
Strong organisational and time-management skills
About us
Extensions Unlimited is a well-established Melbourne residential extension company with 30+ years of experience helping homeowners create beautiful, functional spaces without leaving the home they love.