Team Leader - Customer Service & Admissions - Monash Children's Hospital

About Us

At Monash Children's Hospital, every role contributes to the care and experience of our patients and families. As part of a leading paediatric service, you'll join a passionate team committed to delivering exceptional care, supporting one another, and making a genuine difference in the lives of children and their families every day.

The Role

This role is an important role, leading a team of clerical staff who prioritise customer service and who are the face of Monash Children's Hospital.

Key responsibilities include:

- Leading, mentoring and supporting a team of clerical and admissions staff.
- Coordinating staff rostering, leave coverage and recruitment activities.
- Ensuring calls and admission requests are managed promptly, professionally and accurately.
- Managing patient admissions, transfers and discharges and overseeing reception and admissions services.
- Championing customer service excellence and a positive experience for patients, families and stakeholders.
- Supporting continuous improvement initiatives and efficient service delivery.

About You

You are an experienced administrator who enjoys leading and supporting others while ensuring the day-to-day operations of a busy service run smoothly. You take pride in building positive working relationships, creating a supportive team environment and helping others to succeed.

You are organised, approachable and able to remain calm under pressure,



with the ability to balance competing priorities in a fast-paced healthcare setting. Your strong communication skills allow you to work effectively with a wide range of staff, patients and families, and you are comfortable making decisions, solving problems and adapting to changing demands.

Most importantly, you are passionate about delivering excellent customer service and recognise the important role administrative teams play in creating a positive experience for patients, families and visitors.

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You'll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment prospect. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

Applications close: Wednesday 21st October

#J-18808-Ljbffr

📌 Team Leader - Customer Service & Admissions - Monash Children's Hospital (Melbourne)
🏢 Monash Health
📍 Melbourne