We’re looking for an experienced Field Service Technician to join a growing field service team. This is a hands-on role responsible for servicing, maintaining, and repairing a diverse range of commercial equipment at customer sites.
You’ll play an important role in delivering reliable equipment performance, excellent customer service, and quality repairs — ideally getting equipment back up and running on the first visit.
This is a great opportunity for a skilled technician looking for a varied field-based role with exposure to a broad range of commercial equipment.
If you’re technically minded, customer-focused and take pride in getting the job done right, we’d like to hear from you.
What you’ll do
- Service and maintain a portfolio of commercial equipment in the field.
- Provide a high level of customer service and build strong relationships with customers.
- Complete preventative maintenance within required timeframes.
- Diagnose and repair equipment, with a focus on first-time-fix outcomes.
- Complete quality assurance and preventative maintenance activities.
- Support project and installation work as required.
- Provide feedback to the service team to identify opportunities for process improvement.
- Manage parts effectively to support efficient repairs.
- Follow workplace safety procedures, service processes and company standards.
- Accurately use relevant IT and service management systems.
- Contribute positively to the wider field service team.
- Maintain and develop your technical knowledge and skills.
Equipment you may work with:
The role will involve servicing a range of commercial equipment, potentially including:
You’ll be a technically capable, customer-focused technician who takes pride in delivering quality workmanship.
Ideally, you’ll have:
- An Electrical or Refrigeration Trade Qualification.
- Experience in field service, equipment maintenance or a similar technical environment.
- Strong electrical and/or refrigeration knowledge.
- Excellent fault-finding and troubleshooting skills.
- Experience with beverage dispensing, vending, refrigeration, frozen beverage or coffee equipment is highly desirable.
- Knowledge of parts management and inventory processes.
- A strong understanding of Workplace Health & Safety.
- Positive computer and systems skills.
- The ability to work independently while contributing effectively to a team.
- Excellent communication and customer service skills.
- A commitment to completing work safely, efficiently and to a high standard.
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📌 Field Service Technician (Electrical) (Mackay Regional)
🏢 Programmed
📍 Mackay Regional
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