Service Account Representative

Location: Port Melbourne office, Victoria

Job type: Permanent/Full-Time role

Reports to: Service Sales and Operations Manager

- Achieve Service sales targets in accordance with the individual plan and defined submission activities.
- Provide daily, qualified, value-based account management to key and national accounts within the portfolio and product proposals.
- Proactively maintain regular face-to-face contact with Otis Customers.
- Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements.
- Achieve in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
- Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.
- Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.
- Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

What you will need to be successful

- Have a minimum of 3-5 years’ experience in Frontline Sales or Key Account Management.
- Those with experience in the Elevator and Escalator industry will be preferred.
- A current driver's licence.
- Have strong business acumen and are results-oriented.
- Able to manage several accounts,



be customer-focused, and anticipate client needs. Works well in a team.
- Has the ability to liaise and influence all levels of stakeholders within the organization and possesses strong relationship-building skills.
- Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.
- Strong verbal and written communication skills.

Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at …

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