House of Halsa is looking for an experienced, motivated and hands-on Venue Manager to lead our Mermaid Beach venue.
This is a key leadership role responsible for the overall performance of the café - from building a strong team and delivering an exceptional customer experience to managing labour, stock, systems and the smooth day-to-day operation of the venue.
We're looking for someone who takes ownership, leads from the front and has the energy and attention to detail required to maintain a high-performing, fast-paced venue.
The Role
As Venue Manager, you will be responsible for:
- Leading, motivating and developing the front-of-house, smoothie and kitchen teams
- Overseeing the daily operation of the venue and ensuring every shift runs efficiently
- Maintaining exceptional standards of customer service, presentation and cleanliness
- Creating and managing staff rosters while maintaining appropriate labour costs
- Recruiting, onboarding, training and developing team members
- Managing staff performance, expectations and workplace standards
- Monitoring stock levels, ordering and supplier relationships
- Minimising wastage and helping manage food and beverage costs
- Ensuring opening, closing and daily operational procedures are consistently followed
- Maintaining compliance with food safety, workplace health and safety and company procedures
- Resolving customer concerns professionally and proactively
- Identifying opportunities to improve systems, efficiency and the customer experience
- Working closely with ownership and senior management on venue performance and future growth
- Taking genuine ownership of the venue and its results
About You
You'll be a confident hospitality leader who enjoys being on the floor and involved in the operation rather than managing from the sidelines.
You will ideally have:
- Previous experience managing a busy café, restaurant or hospitality venue
- Strong leadership and people-management skills
- Experience managing rosters, labour and staffing levels
- Excellent communication and organisational skills
- High standards for service, cleanliness and presentation
- The ability to remain calm and make decisions in a fast-paced environment
- Strong attention to detail and a solutions-focused mindset
- A genuine passion for hospitality and creating memorable customer experiences
- Availability across weekends and peak trading periods
What We Offer
House of Halsa is a fast-growing Gold Coast hospitality brand with ambitious plans for expansion. This is an opportunity to take ownership of an established, high-volume venue while becoming an important part of the team as the brand continues to grow.
For the right candidate, there is also the opportunity to earn performance-based incentives linked to key venue results, rewarding strong leadership and exceptional business performance.
We're looking for someone who wants more than simply managing a roster and running shifts - we want a leader who wants to build a outstanding team, improve the business and grow with us.
#J-18808-Ljbffr
📌 Cafe Venue Manager (City of Gold Coast)
🏢 House of Halsa
📍 City of Gold Coast
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