APS6 Service Design Opportunity with a Federal Government Agency

Reasons to Apply - At a Glance

An opportunity to design and improve participant-focused services, using research, co-design and innovation to deliver better outcomes for Australians living with disability.

Join a growing Federal Government agency with a robust focus on operational excellence and career development. Enjoy stability with a hybrid work model, competitive hourly rate, and potential for extension or permanency.

Your New Company

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

- Conducting research and gathering user insights to understand participant, staff and stakeholder needs, translating findings into practical service improvements.
- Facilitating workshops, co-design activities and service design sessions to develop, test and refine future service experiences and processes.
- Mapping current and future state service journeys, analysing business processes and identifying opportunities to improve end-to-end participant experiences.
- Engaging with a broad range of internal and external stakeholders to build strong relationships, gain insights and support delivery outcomes.




- Contributing to service design strategies and solutions that improve participant outcomes, support Agency priorities and align with Digital Service Standards.

What You Will Need to Succeed

- Experience in human-centred design, user research and gathering insights to inform service improvements and participant outcomes.
- Strong facilitation and co-design skills, with the ability to lead workshops and collaborate with diverse stakeholder groups.
- Proven capability in service design, journey mapping and process improvement across complex service environments.
- Excellent stakeholder engagement, communication and relationship-building skills, with the ability to work across multidisciplinary teams.
- Strong analytical and problem-solving abilities, with sound judgement and a focus on delivering practical, participant-centred solutions.

The Logistics

- 12-month contract with possibility of extension or permanency.
- Hybrid working arrangement.
- Hourly rate of $60.26 + super.
- Opportunity available in Richmond, Geelong, & Surry Hills.
- Australian Citizenship is required.

What You Will Get in Return

- An opportunity to progress your career with a large Federal Government agency.
- Work-from-home flexibility and a hot desk office environment.
- A positive and open working culture.
- Weekly pay cycle.
- Online timesheet submission and approval.
- Nominated superannuation fund.

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📌 Service Designer - Surry Hills (Sydney)
🏢 Noah Keeley
📍 Sydney