City People Solutions is a leading IT Consulting, multi-specialist and managed recruitment and talent hire services provider. We are recognized for our expertise and success in providing businesses with flexible, Motivated and performance-based workforce within the Australian marketplace.

Since our beginnings in 2016, the Australian Staffing Agency has grown in the spirit of providing professional services with a personal touch and exceeding the expectations of our customers. CPS provides quality labor solutions across a number of industry sectors including Industrial and commercial recruitment and focuses on helping our customers meet their staffing needs.

City People Solutions has built a strong company with a solid reputation based upon the company values of professionalism with a personal touch, respect for our customers and community, efficiency and responsiveness.

CPS provides training and on-the-job mentoring for all our staff to instill our values and help exceed our customers’ expectations in the work that they do.

We help businesses build what is genuinely meaningful to their customers. We find the best way to enable change from the inside and ensure that the positive changes we make are sustained long after we leave.

Find us at–cpsanz.com

ROLE: CONFIGURATION MANAGEMENT ANALYST

LOCATION: SYDNEY AND MELBOURNE

Role Overview

The Configuration Management Analyst is responsible for maintaining the accuracy, integrity, and governance of configuration data across the organisation’s IT environment. This role ensures that the Configuration Management Database (CMDB) reflects current infrastructure, applications, and services, supporting effective IT service management, risk control, and decision-making.

Key Responsibilities

- Maintain and govern the CMDB, ensuring configuration items (CIs) and their relationships are accurate, complete, and up to date
- Enforce configuration management processes aligned to ITIL and organisational standards
- Collaborate with IT operations,



asset management, change management, and architecture teams to control CI lifecycle changes
- Perform regular data quality checks and remediation activities across completeness, correctness, and compliance
- Support audits and compliance activities by providing CMDB evidence and reporting
- Investigate and resolve data discrepancies, integration issues, and CI reconciliation conflicts
- Produce reports, dashboards, and insights to support operational and governance forums
- Drive continuous improvement of configuration management processes, tooling, and controls
- Support integration between systems (e.g., ServiceNow, discovery tools, asset systems, architecture tools such as LeanIX)
- Provide guidance and training to stakeholders on CMDB standards, data ownership, and governance

Key Skills & Experience

- Experience working with CMDB platforms (e.g., ServiceNow CMDB)
- Solid understanding of ITIL (Configuration, Change, Incident, and Asset Management)
- Knowledge of data governance, data quality frameworks, and lifecycle management
- Experience with IT infrastructure, applications, and service modelling (CSDM preferred)
- Analytical and problem‑solving skills with attention to detail
- Ability to manage stakeholders across technical and business teams
- Experience supporting audits, compliance, or risk controls (desirable)

Success Measures

- Improved CMDB data quality (completeness, correctness, compliance)
- Reduction in data discrepancies and audit issues
- Effective support of change, incident, and problem management processes
- Stakeholder satisfaction with CMDB reliability and reporting

Qualifications

- ServiceNow Certification ((Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS DF) (preferred)

Applications close based on the volume of applications received.

CPS is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements

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📌 AZURE DATA ENGINEER (Sydney)
🏢 City People Solutions
📍 Sydney