Titanium Caravans is seeking an experienced and highly organised Service Centre Manager to lead our Service Department. This is a critical leadership role responsible for delivering outstanding customer service, managing a busy service operation, overseeing parts and inventory, and leading a high-performing team.

We are looking for someone who thrives in a fast-paced and complex environment, can think on their feet, solve problems quickly, and maintain exceptional attention to detail while balancing multiple priorities.

Key Responsibilities

- Lead and develop the Service Centre team to deliver outstanding customer outcomes.
- Ensure exceptional customer service standards are maintained at all times.
- Manage service bookings, workflow planning, and job scheduling.
- Oversee inventory and stock control to ensure parts availability and minimise downtime.
- Monitor service performance, productivity, and quality standards.
- Resolve customer concerns professionally and efficiently.
- Drive process improvements to enhance service delivery and operational efficiency.
- Maintain accurate records, reporting, and compliance requirements.
- Foster a positive, accountable, and customer-focused team culture.

About You





You will be a robust leader with a genuine passion for customer service and operational excellence.

- Proven experience managing a service, operations, or workshop environment. Caravan industry experience desirable
- Exceptional customer service and relationship management skills.
- Strong people leadership experience, including coaching, performance management, and team development.
- Ability to make sound decisions quickly in a dynamic environment.
- Experience managing stock, inventory, and resource allocation.
- Outstanding organisational and time-management skills.
- High-level problem-solving and conflict-resolution abilities.
- Exceptional attention to detail with a commitment to accuracy.
- Strong computer and administrative skills.

What Success Looks Like

- Customers receive a premium service experience.
- Service jobs are completed efficiently and accurately.
- Stock levels are effectively managed and controlled.
- The service team is engaged, productive, and accountable.
- Operational targets and customer satisfaction measures are achieved.

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📌 Service Centre Manager (Narangba)
🏢 Titanium Caravans Pty
📍 Narangba