The Care Coordinator has clinical oversight of allocated residents within the allocated area of the facility and provides clinical leadership to the team of Registered Nurses (RNs), Enrolled Nurses (ENs) and Carers.
KEY RESPONSIBILITIES:
- Supervise the delivery of care on a daily basis by the care team
- Oversee assessments and documentation for residents, ensuring accurate care planning and relevant supporting documentation
- Provide coaching, education and support to the team, addressing gaps in performance as required
- Daily review of Riskman, investigating incidents as appropriate, recommending and implementing corrective actions to close gaps
- Drive and monitor ACFI assessments and process to maximise funding
- Investigation and management of clinical issues and complaints in collaboration with Service Manager
- Conduct clinical audits and customer surveys, and lead actions to close identified clinical gaps
- Review Resident of the Day (ROD) and ensure follow up on any identified dissatisfaction or gap is followed up appropriately
- Actively involved in analysing KPIs monthly and addressing identified trends
- Ensure the rostered direct care staff are appropriately allocated to provide the highest levels of care for the shift
- Conduct performance appraisals for clinical staff within responsible area and delegate and coordinate the performance appraisal process for care staff
- Ensure care consumables are managed responsibly and within budget
- Encourage members of the team to actively demonstrate and promote the organisations philosophy of care and 3Rs culture in all activities
PERFORMANCE INDICATORS:
- The service provided to each client will be skilled and in line with organisations Philosophy of Care and supporting a person-centred approach.
- A commitment to a Customer Focussed approach and being a positive role model in this area.
- Compliance with Accreditation standards
- Compliance with relevant Acts and Regulations, with the organisations policies and procedures, and clinical standards
- A commitment to quality improvement is apparent throughout the facility
- Reports and reporting timelines are effectively managed