Own the day-to-day health of client estates: triaging issues, maintaining the asset inventory, and making sure nothing drifts out of view.

Responsibilities

- Monitor endpoint, network and cloud alerts, and triage against defined severity levels
- Maintain accurate, live asset and configuration records across managed environments
- Investigate and resolve escalations from the helpdesk that require deeper technical analysis
- Support Microsoft 365 tenant administration, user provisioning and access reviews
- Document root causes and feed recurring issues into the change and risk registers

What we're looking for

- 2+ years in an IT operations, support or systems administration role
- Working knowledge of Microsoft 365, Windows Server and networking fundamentals
- Comfortable reading logs and dashboards to find the actual cause, not just the symptom
- Transparent written communication for handover notes and client-facing updates

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📌 IT Analyst (Sydney)
🏢 Prestige Consulting Services
📍 Sydney