Senior Service Desk Engineer - Escalations & Mentoring (City of Monash)

Senior Service Desk Engineer - Escalations & Mentoring (City of Monash)

10 Oct
|
Emerging IT
|
City of Monash

10 Oct

Emerging IT

City of Monash

Emerging IT is seeking a Level 3 Service Desk Technician to join our Technical Support team in North Sydney. This senior, hands-on role acts as the escalation point for complex issues across our client base.

You will resolve escalated tickets, mentor technicians, and deliver a premium service experience. Reporting to the Technical Support Manager, you will work with Microsoft 365, Azure, servers, virtualization, and network environments, documenting outcomes and ensuring SLA adherence.

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📌 Senior Service Desk Engineer - Escalations & Mentoring (City of Monash)
🏢 Emerging IT
📍 City of Monash

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