APAC Resource Coordinator - OpenAI Partner Enablement Programme

Location: Melbourne or Sydney, Australia

Full-time Fixed Term Contract: end date 30th of June 2028 (subject to extention)

About the Role:

We are seeking an experienced APAC Resource Coordinator to support the planning, scheduling and deployment of technical training resources across the OpenAI Partner Enablement Programme in the Asia-Pacific region.

Based in Melbourne or Sydney, this role will act as the central coordination point for training demand across APAC, working closely with Regional Account Managers, programme leadership, trainers and operational teams.

You will manage training requests from initial intake through to delivery, ensuring the right trainer is assigned based on technical capability, language, location and availability, while maintaining visibility across future demand, capacity and scheduling risks.

This role is ideal for someone who enjoys solving complex scheduling challenges, coordinating distributed teams and balancing multiple priorities across different countries and time zones.

Key Responsibilities:

- Training Request Management
- Coordinate incoming training and enablement requests across the APAC region.
- Maintain visibility across active requests, upcoming demand and delivery status.
- Prioritise requests based on business needs, trainer availability and programme requirements.
- Work with Regional Account Managers and programme stakeholders to confirm delivery requirements and timelines.
- Escalate scheduling conflicts, capacity constraints and competing priorities where required
- Trainer Scheduling & Deployment
- Coordinate trainer assignments across APAC markets and customer engagements.
- Match trainers to engagements based on technical expertise, language capability, geography and availability.
- Manage trainer calendars and workloads to support efficient utilisation and regional coverage.
- Coordinate delivery across multiple countries and APAC time zones.
- Proactively resolve scheduling conflicts and last-minute changes.
- Consider travel,



logistics and cost efficiency when deploying resources.

APAC Training Calendar:

- Maintain the central APAC training and delivery calendar.
- Track trainer availability, customer commitments and upcoming workshops.
- Provide clear visibility into future engagements, scheduling risks and resource gaps.
- Ensure training requests are fulfilled within agreed timelines and service expectations.
- Support forward planning through accurate scheduling and demand forecasts.

Capacity & Workforce Planning:

- Monitor trainer utilisation, availability and regional demand trends.
- Identify capacity gaps and future resourcing requirements.
- Highlight markets where additional trainer coverage may be required.
- Support hiring and workforce planning discussions with utilisation and scheduling data.
- Help ensure the programme can scale effectively as demand increases across APAC.

Regional Coordination:

- Work closely with APAC Regional Account Managers and programme leadership.
- Coordinate with training and technical leadership to ensure trainers are appropriately certified and ready for deployment.
- Partner with Operations on travel, onboarding, equipment and delivery logistics.
- Support large partner workshops, regional events and special training initiatives.
- Maintain clear communication between trainers, account managers and programme stakeholders.
- Maintain accurate records of training requests, fulfilment, utilisation and scheduling.
- Produce recurring reporting on demand, capacity and trainer deployment.
- Identify trends and opportunities to improve scheduling efficiency.
- Support programme planning and operational reviews.
- Contribute to continuous improvement of APAC resource coordination processes.





About You:

You are highly organised, comfortable managing multiple moving parts and able to remain calm when priorities change quickly.

You enjoy coordinating people and schedules, have strong attention to detail and are confident working with stakeholders across different countries, cultures and time zones.

You will be comfortable working independently while maintaining clear communication across a distributed regional team.

Required Experience:

- 3+ years of experience in resource coordination, workforce scheduling, operations, project coordination, professional services or a similar role.
- Experience managing complex calendars, schedules and competing stakeholder priorities.
- Strong organisational and analytical skills.
- Solid stakeholder management capability.
- Experience working across multiple teams, locations or time zones.
- Ability to operate effectively in a fast-paced and changing environment.
- Strong proficiency with Microsoft Office, calendar/scheduling platforms and reporting tools.

Preferred Experience

- Experience supporting training, technical enablement, consulting or professional services organisations.
- Experience coordinating teams across the Asia-Pacific region.
- Familiarity with workforce planning, utilisation tracking or resource-management platforms.
- Experience supporting enterprise customers or large technology programmes.
- Experience coordinating travel and logistics for geographically distributed teams.
- Exposure to technology, cloud, AI or enterprise software organisations would be advantageous.

Location: Melbourne or Sydney, Australia

The role supports delivery across the broader APAC region and will involve regular coordination across countries including Australia, Japan, South Korea, Singapore, Taiwan and India, as well as other APAC markets as programme requirements evolve.

Some flexibility outside standard Australian business hours may occasionally be required to accommodate regional schedules.

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📌 APAC Resource Coordinator - OpenAI Partner Enablement Programme (Melbourne)
🏢 VMS Group APAC
📍 Melbourne