We are a VC-backed tech startup in hyper-growth, redefining what's possible at the intersection of AI and cloud-native infrastructure. Our global remote-first culture is built for the best talent, wherever you are.
We're building the infrastructure that powers the world's largest AI Clouds. Filter by department or location to find your place in that work below.
Customer Success Engineer
Employment Type
Full time
Location Type
Remote
Department
Customer Engineering
Compensation
As a Customer Success Engineer at vCluster, you aren't just managing accounts — you are the primary architect of customer outcomes after the deal closes. Sitting at the intersection of technical depth and customer strategy, you ensure our customers — from hyper-growth AI Clouds to Global Fortune 500 enterprises — realize the full value of their investment and keep expanding it.
You are not a reactive support resource. You are a proactive partner who drives adoption, identifies expansion opportunities, and spots churn before it becomes visible. You build deep relationships with Platform Engineering leaders, DevOps teams, and executive buyers alike — and you can talk credibly with all of them.
Your Role and Impact:
Onboarding Ownership: Lead end-to-end customer onboardings — from the sales handoff through to project close. You coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. You set the tone for how customers experience vCluster from day one.
Success Planning: Build and
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📌 Customer Success Engineer (Australia)
🏢 vCluster
📍 Australia
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