Doctors Secretarial Agency – Doncaster VIC

DONCASTER EAST – ON-SITE PARKING

EXCELLENT REMUNERATION – HANDS-ON LEADERSHIP ROLE

We have an exciting opportunity for an experienced, enthusiastic and professional Specialist Practice Manager to join a friendly Gastroenterology practice in Doncaster East. This hands-on management role supports four Gastroenterologists, where you will lead a small, successful team and ensure the smooth, efficient operation of a busy, highly regarded specialist practice.

We are looking for an experienced Practice Manager who enjoys taking ownership, being actively involved in the day-to-day running of the practice and providing strong leadership and support to both the team and specialists. This is an excellent opportunity to have a genuine influence on the success of the practice while helping to deliver an exceptional experience for the patients.

Responsibilities include:

- Perform medical secretary duties 1–2 days per week, including patient billing, appointments, phones and correspondence.
- Oversee day-to-day clinic operations, coordinate doctors’ procedural/operating lists.
- Lead and support the administrative team, including recruitment, training, performance reviews and maintaining a positive and friendly workplace culture.
- Manage and improve practice systems, workflows and policies to ensure productive, compliant operations.
- Oversee Medicare, private health insurance, DVA and procedural billing, including no-gap and known-gap, ensuring compliance with current requirements and prompt resolution of billing issues
- Manage practice finances (bank reconciliation, some accounts payable (alongside bookkeeper)
- Oversee governance, privacy, quality improvement, risk management, OHS.




- Manage facilities, supplies, cleaning and general organisation of the practice.
- Address patient feedback and complaints professionally and compassionately.
- Provide first-line IT troubleshooting, with external IT support.
- Organise, attend and actively contribute to practice meetings.

The ideal candidate will have:

- Solid experience as a Specialist Practice Manager
- Proven leadership skills, ability to motivate, support and develop a team.
- Excellent computer and systems skills – ideally Clinic to Cloud
- The ability to multitask, exceptional communication and interpersonal skills
- A discreet and confidential approach.
- Strong problem-solving skills, remain calm and professional under pressure.
- Excellent attention to detail and a high level of accuracy.
- Outstanding organisation and time-management skills.
- A proactive, hands‑on approach with the ability to take ownership

What’s in it for you!

- Make the role your own – take ownership of the day-to-day management.
- Work closely with the specialists, their patients and admin staff
- Lead a small, experienced team where your leadership and ideas will be valued.
- Enjoy a hands‑on role with variety and responsibility
- Be part of a friendly and professional practice that values teamwork, patient care and a positive workplace culture.
- Build a long‑term career within a well‑regarded specialist practice.

Salary: Highly competitive salary – dependent on skill level and experience

Onsite parking and work close to home in the east

If you are an experienced Practice Manager who is ready to take ownership, lead a successful specialist practice and make a genuine difference, we would love to hear from you.

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📌 Specialist Practice Manager (Melbourne)
🏢 Doctors Secretarial Agency
📍 Melbourne