## Service Desk Team LeaderApply: Adelaide, SA, Australia: Full time: Posted Today: REQ **What success looks like in this role:*** Semi-independently leads small delivery management projects.* Creates and maintains project plans, ensuring resources are effectively allocated.* Tracks expenses and project costs, ensuring alignment with both Unisys and client agreements and expectations.* Serves as a key point of contact for clients, ensuring explicit communication and helping with expectation management.* Implements defined solutions and strategies based on an analysis of client requirements, business goals, objectives and existing infrastructure.* Troubleshoots and documents client issues (i.e., performance and application issues).* Monitors team performance versus service level agreements,



ensuring timely resolution of issues or service disruptions.* Provides clients with regular reports and implementation updates.* Thoughtfully escalates client- and/or process-related issues and questions.* Develops, maintains and updates client status and other management reports.* Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables* Mentors team members to build new skills.* Ensures team meets or exceeds agreed up SLAs.**You will be successful in this role if you have:*** **NV2 Security Clearance** is required for this role.* 2-5years’ relevant experience OR equivalent combination of education and relevant experience* Prior team lead experience is preferred.
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📌 Service Desk Team Leader (Adelaide)
🏢 Unisys
📍 Adelaide