HSI is a provider of health, safety and risk-management software. The Customer Support Specialist is the first contact for customers, handling high-volume cases, guiding users through Solv features, and ensuring timely, accurate resolutions across multiple channels.
Ideal candidates have 1–2 years in SaaS support, strong communication and problem-solving skills, and the ability to explain technical concepts to diverse audiences. Familiarity with Salesforce or Zoho is a plus.