Medical Administration Assistant/Medical Receptionist
An exciting opportunity to join a Private Orthopaedic Practice in Richmond. This is a 12-month maternity leave cover position, with the prospect of continuing part time/full-time employment thereafter. The position is 72 hours per fortnight over a 9-day period. You will report directly to the Practice Manager with a commencement date of immediate.
Key responsibilities
- Preparing for weekly consulting sessions – including preparation of files, patient confirmation
- Checking patients in and out of appointments
- Managing incoming phone calls and voicemails
- Managing patient correspondence, emails and faxes
- Managing and assisting with patient queries
- Booking appointments for new and existing patients
- Scanning and filing confidential documents
- Prepare rooms for consulting and ensure a tidy workplace
About you
- Exceptional customer service and communication skills
- Demonstrates empathy and compassion to patients, with a positive attitude
- High level computer/IT skills
- High level of organisational skills
- High level prioritisation skills
- Proven ability to show initiative and problem solve
- Experience with medical software - Zedmed / Gentu desirable but not essential
- Team player but also able to work independently – self motivated
- Positive and professional communication with medical staff, and allied health team members