Guest Experience Host & Face to Face Lead Generator (Parental Leave Coverage)

Join our team as a Guest Experience Host & Face to Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk. This is a fixed term 10 month parental leave contract from October 2026 until August 2027.

About the Role

Join our team as a Guest Experience Host & Face to Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk. This is a fixed term 10 month parental leave contract from October 2026 until August 2027.

What You Will Be Doing

- Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
- Performance Targets: Meet monthly tour budgets and other key performance indicators.
- Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
- Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
- Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You

- Skills Development:



Build your skills and expertise to reach your full potential and achieve your personal goals.
- Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
- Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
- Recognition and Rewards: Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
- Vibrant Workplace: Work in a dynamic and supportive environment that values diversity and inclusion.

Your Skills and Experience Include

- Excellent communication skills (verbal & written).
- Exceptional customer service and problem-solving skills.
- Knowledge of sales techniques and ability to build rapport with strong resilience.
- Computer literate; previous PMS experience is a plus.
- Positive attitude, determination, and results-driven approach.

Join us on this exciting journey as we redefine excellence in guest experience and create unforgettable memories for our customers.

Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.

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📌 Guest Experience Host & Face to Face Lead Generator (Parental Leave Coverage) (Melbourne)
🏢 Travel + Leisure
📍 Melbourne