The Salvation Army 'Doorways' community support model engages people at their point of need in a holistic way that is missional, relational and skilled. Doorways provides support to community members through financial and material emergency relief, along with casework to help them to find long-term solutions.

The Doorways Support Assistant works across all community-facing, as well as 'behind the scenes' aspects of the Doorways emergency relief services (excluding interviewing or casework). They are key in providing a warm welcome to community members so they feel safe and accepted, offering refreshments, as well as supporting the issuing of pre-allocated financial assistance cards, material aid and any additional connection as needed.

Key responsibilities

- Build rapport: Taking a genuine interest in the community member and their wellbeing, a friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee.
- Program Support: Doorways Support Assistants work across all site-based aspects of support which may include community connections, distribution of pre-allocated financial assistance and material assistance, referral to other services, programs, activities, and spiritual support. Bringing a good sense of practicality and organisation, Doorways Support Assistants organise material aid items, restock and store food items, administer and distribute emergency relief.
- Administration: With a keen eye for accuracy and consistency, the role may require confidential data administration.

Qualifications and skills (desired/required)





- Essential for the role is an interest in meeting new people, bringing sensitivity and empathy to all interactions.
- Desirable previous experience for the role is customer service or connecting with people in a community support setting.
- Confidence with using computers is required for administration tasks.

Capabilities and personal attributes

- Manage Self: Shows personal motivation and commitment to completing work activities effectively; regulates own behaviour and responds appropriately in all circumstances; receives and responds to constructive advice.
- Communicates Effectively: Allows others time to speak; listens when they are speaking and asks appropriate, respectful questions; is aware of own non-verbal cues; focuses on key points and uses simple words to build mutual understanding.
- Work Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.

Background check requirements

- Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is managed per our privacy and confidentiality policies. Below is what is required for this role: As this role has access to personal details, sensitive information, financial and material assets, it will require a Police Check and Working with Children/Vulnerable People Check.

Category

- Community Services

Commitment

- Regular - more than 6 months

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📌 St Kilda Doorways Support Assistant (Melbourne)
🏢 The Salvation Army
📍 Melbourne