About the Role
Reporting to the Operations Manager, you will be responsible for providing excellence in customer service as part of our 24-hour Monitoring/Operations Centre.

Job Type: Full-time hours: 38 per week

Schedule:

8 hour shift

Rotating Roster

Supplemental pay types:

Overtime pay

Penalty rates

You will have demonstrated:

Commitment to the provision of premium client service

Willingness to take on new challenges

Excellent communication (oral and written)

The ability to work autonomously

Whilst the role can be diverse, your main responsibilities include:

Responding to signals generated by KSA Systems

Phone or email interaction with our end clients

Dispatching service requests to appropriate personal (via phone & email)

Why Join Us?

In return, you will be part of a great team, which values its employees and provides opportunities for growth opportunities.



Our Monitoring Centre is operational 24 hours / 7 days a week so we need your flexibility to work a rotating roster to cover this from Monday to Sunday. In return we offer:

5 weeks annual leave

Good work life balance with 8 hour shifts and many weekends off

One RDO per roster cycle

Opportunity for overtime

Amazing team culture

Drivers Licence and your own transport are essential, as there is no public transport after hours

To be eligible for this position you must be an Australian Citizen or resident

You must be fully vaccinated

For more information, contact our Operations Manager directly for a confidential discussion, during business hours on 7***.

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📌 Customer Support Operator (Sydney)
🏢 Kastle Systems Australia
📍 Sydney