In this dynamic role, you will serve as the primary operational contact for our national dealer network, managing high-volume inbound inquiries and outbound follow-ups regarding product availability, pricing, quotes, and order status.

You will accurately process customer and fleet.gov orders through SAP, coordinate backorders with warehouse teams, and administer Manufacturer Warranty and Road Hazard Protection claims. Working within our ticketing system, you will deliver rapid, reliable resolutions while providing day-to-day operational support to our Sales Team located across Australia.

Additionally, you will drive revenue by identifying upsell and cross-sell opportunities, recommending suitable stock alternatives, and partnering with warehouse and accounts departments to resolve logistics and billing inquiries.

Key responsibilities

Manage high-volume inbound inquiries and outbound follow-ups regarding product availability, pricing, quotes, and order status

Accurately process customer and fleet.gov orders through SAP





Coordinate backorders with warehouse teams

Administer Manufacturer Warranty and Road Hazard Protection claims

Deliver fast, reliable resolutions within the ticketing system

Provide day-to-day operational support to the Sales Team

Identify upsell and cross-sell opportunities

Recommend suitable stock alternatives

Partner with warehouse and accounts departments to resolve logistics and billing inquiries

About you

At least 2+ years of experience in a high-volume call centre or customer support environment

Proficiency in Microsoft Office (Word, Excel, Outlook)

Hands-on experience with SAP (particularly SAP Business ByDesign) is strongly preferred

Experience in the tyre industry is preferred

Order entry accuracy

Ability to adhere to prompt response times

Ability to efficiently manage high call and ticketing volumes

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📌 Customer Service Consultant (Sydney)
🏢 Yokohama Rubber
📍 Sydney