Reporting to the Village Manager, the Sales Coordinator's primary role is to oversee the journey of incoming residents' first tour to their eventual arrival as Balmoral residents. The Sales Coordinator will be involved in the marketing and promotion of the village and will assist the administration team and residents with the day-to-day operation of Balmoral. In addition, the Sales Coordinator will act as 2IC to the Village Manager and will stand in during periods of leave.
Key responsibilities
Conducting sales tours with prospective residents and following up on enquiries
Preparing sales brochure packs and a bi-annual newsletter for prospective residents
Maintaining prospective resident and depositor databases
Involvement with the marketing and promotion of the village
Guiding incoming residents through their arrival process including selections for unit finishes and resident variations
Assessing the refurbishments necessary for newly vacated units and liaising with contractors to manage a smooth refurbishment process
Facilitating incoming residents' contract signing and legislative checks
Assisting staff and supporting residents with day-to-day duties and requests as required
As the Village Manager's 2IC, working closely with the Village Manager and assisting with outgoing residents and their representatives. Providing leave relief for Village Manager.
About you
Friendly, helpful and positive personality with a passion for dealing with members of an over 55s community
Consultative and empathetic approach to work
Previous experience in the Retirement Village or Land Lease Community industries preferred but not essential
Some understanding of legal processes for settlement procedures
First aid certification or willing to obtain
Ability to communicate with and relate to older people
Present well in person and over the phone
High attention to detail and ability to prioritise time for appointments and work deadlines
Confident and composed individual who can step into the relief role ensuring a consistent approach to managing the village, residents and staff
Full training and support provided
Work with a excellent staff team and a village of happy residents
Great work / life balance and an additional wellbeing day off
About us
Balmoral Village is a successful, highly regarded privately owned Retirement Village comprising of 214 independent living villa units and apartments. Located in the eastern Melbourne suburb of Wantirna South, our residents enjoy 20 acres of beautifully landscaped gardens with a central community centre, bowling green and resident amenities. Balmoral has been offering both a thriving independent village lifestyle and tranquil oasis for residents for 40 years. With the support of a caring staff team and active owners, residents enjoy a lively and active yet peaceful, safe, secure and friendly community environment.
This is an outstanding opportunity for someone who is motivated and wants to join a valued team, using your knowledge and experience to develop long-term employment.