Join a growing, accredited background screening business where accuracy protects people, employers and our national accreditation.

About the company

Our client is an Australian background screening business and an ACIC Accredited Body under the National Police Checking Service. Their platform helps employers across government, energy, finance and professional services make safe hiring decisions, and helps applicants get through screening quickly and securely. They are a small, growing North Sydney team investing in automation, identity verification technology and ISO 27001 certification.

The role

Reporting to the Team Leader - Customer Service & Compliance, you'll process background checks accurately, securely and on time, and be the first line of ACIC compliance on every National Police Check.

What you will do

- Process Nationally Coordinated Criminal History Checks (NCCHCs) to ACIC Access Agreement and NPCS Handbook standards
- Verify identity documents, linkage images and application data in detail, including names, dates of birth, aliases and addresses
- Confirm consent, purpose descriptions and Document Verification Service (DVS) checks before submission
- Manage Disclosable Court Outcome and special provisions processes
- Deliver wider checks: employment and references, qualifications, international criminal, drug and alcohol, financial and directorship
- Handle personal and police information in line with the Privacy Act 1988 and information security policy




- Support applicants and customers by live chat, phone and email, keeping records current in HubSpot

About you

- Exceptional attention to detail - accuracy is non-negotiable
- Strong analytical skills and an enquiring mind
- Integrity, discretion and the confidence to hold the line on compliance
- A calm, patient and compassionate approach to sensitive matters
- Clear written communication and confidence with online systems

Highly regarded: experience in compliance, audit, KYC/AML, screening, HR, legal, criminology or law enforcement; knowledge of the NPCS framework, ACIC requirements or Australian privacy law; identity or document verification experience; HubSpot or similar CRM; a tertiary qualification. No screening background? If your eye for detail is sharp, we still want to hear from you.

Why apply

- Meaningful work that helps employers hire safely and protects vulnerable people
- Hands-on exposure to ACIC, NPCS, privacy and information security frameworks
- A small, supportive team in a growing business investing in new technology
- Easy-to-reach North Sydney office

The successful candidate will need a satisfactory National Police Check and identity verification, unrestricted right to work in Australia, and to sign a confidentiality undertaking.

Additional information

- Easy-to-reach North Sydney office
- A small, supportive team in a growing business investing in recent technology
- Work from home on Fridays

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📌 Customer Compliance Officer (North Sydney Council)
🏢 Employ
📍 North Sydney Council